Effective Date: April 27, 2026
Last Updated: April 27, 2026
Plain-English summary: You can delete your Laguna Foundry, LF Toolkit, or Mermaid Phone account at any time. Three ways to do it: in the iOS app, on this page, or by emailing [email protected]. We process deletions within 30 days. We keep tax and fraud records as long as the law requires; everything else is removed.
How to Delete Your Account
Option 1: Inside the iOS app (fastest)
- Open the Mermaid Phone app or any other Laguna Foundry iOS app.
- Tap your profile avatar (top right) or the gear icon.
- Tap Settings > Account > Delete Account.
- Confirm by typing DELETE and tapping the red Delete My Account button.
- You will receive a confirmation email and the deletion process will begin immediately.
Option 2: On this page
Use the form below. We will verify the request from your account email before processing.
Option 3: By email
Send a message from the email address on your account to [email protected] with the subject line Account Deletion Request. Include the product name (Mermaid Phone, LF Toolkit, etc.) and any other accounts you want deleted. We will reply within two business days to confirm the request and start the deletion.
How Long Deletion Takes
- Immediate: we deactivate your login, stop new charges, and remove your profile from active systems.
- Within 30 days: we purge your data from production databases, voice recordings, transcripts, SMS history, uploaded files, and active analytics records.
- Within 90 days: your data ages out of our encrypted backups as the rotation cycle completes.
What Gets Deleted
- Account profile (name, email, password hash, avatar, business info)
- Customer and contact records you imported or created
- Voice recordings and call transcripts
- SMS message history
- Calendar events created through our scheduler
- Uploaded files and brand assets
- Marketing preferences and personalization data
- Push notification tokens and device identifiers
- API keys and third-party integration credentials we hold for your account
What We Retain (and Why)
A small set of records is retained after deletion to satisfy legal, accounting, and security obligations:
| Retained item | Why | How long |
|---|---|---|
| Invoices, tax records, payment confirmations | US tax law (IRS), state sales-tax compliance, audit trail for Stripe and Apple | Up to 7 years |
| Anti-fraud and abuse logs (IP, device fingerprint, abuse signals) | Prevent reopening of accounts that violated our Terms or used the platform for spam/scam | Up to 24 months |
| Records related to a legal hold or pending claim | Required to respond to subpoenas, lawsuits, or regulatory requests | Until the matter resolves |
| Aggregated, anonymized usage statistics | Product analytics that no longer identify you personally | Indefinite |
| Email suppression list entry (your email + “unsubscribed/deleted” flag) | Prevent us from accidentally emailing you again | Indefinite |
Subscriptions and Billing
- iOS subscriptions: deleting your account does not automatically cancel a subscription managed by Apple. Cancel in Settings > [Your Name] > Subscriptions on your iPhone or iPad. Refunds are handled by Apple.
- Web subscriptions (Stripe): we cancel your subscription at the time we process your deletion request. Access continues through the end of the current paid period unless you specifically request immediate termination.
- Outstanding invoices: any unpaid balance remains due. We will close your account once it is settled or written off.
Reactivation
For 30 days after a deletion request, contact us at [email protected] if you change your mind. After 30 days the deletion is permanent. You can always sign up again with a new account, but historical data cannot be restored.
Need a Copy of Your Data First?
You can export your data before deletion. In the iOS app, go to Settings > Account > Export Data to download a ZIP that includes contact records, transcripts, and message history. On the web, use the Export tool in your dashboard or email [email protected] and we will send a secure download link within 14 days.
Questions
Laguna Foundry LLC
350 Forest Ave #16, Laguna Beach, CA 92652, USA
[email protected]
For full details on what we collect, why, and how we protect it, see our Privacy Policy. For your contractual rights and obligations, see our Terms & Conditions.
